Terms and Conditions
Postage and Packaging
All our mail orders are dispatched in purpose made protective cardboard boxes to ensure safe delivery.
Please add the cost of postage and packing to your order at the following rates:
U.K. (standard delivery) £3.50
U.K. (special delivery) £6.50
Europe (air mail) £5.50
Rest of the World (air mail) £7.00
Delivery Times
Hats to all destinations are normally dispatched within 3-4 working days. If your hat is required by return and you live within the U.K. please specify the special delivery option at £6.50 which will normally be dispatched the same day provided the order is placed before midday.
Refunds
We hope that you will be delighted with your purchase from Pachacuti. If you do need to return an unworn item, please do so using original packaging within 14 days. We reserve the right not to accept any returns which do not conform to these conditions. This does not affect your statutory rights.
We recommend that you ask for a free proof of posting as returned items remain your responsibility until safely received by ourselves.
We cannot accept responsibility for the cost of return postage.
If you have ordered an incorrect size, please return the item to us with details of the new size you require and £1.50 in stamps for the return postage.
Prices
Pachacuti reserves the right to change prices as necessary and cannot be held responsible for errors or omissions resulting from these changes.
Product Specifications
Product specifications should be taken only as a general description. Products may vary within reasonable margins with regard to size and colour. Whilst we make every effort to supply stock of standard specification, all our products are handmade and slight variations are beyond our control.
Title
All goods remain the property of Pachacuti until paid for in full.
Viewing and Buying in Person
Our full range of Panama, Felt and Leather Hats along with a wide range of other fair trade clothing and accessories from the Andes may be viewed and purchased in person at our Ashbourne shop:
Pachacuti
19 Dig Street,
Ashbourne,
Derbyshire,
DE6 1GF.
Tel: 01335 300003
Opening Hours: 10.00 am - 5.00 pm Monday - Saturday
Privacy Policy
This privacy policy sets out how Pachacuti uses and protects any information that you give us when you use this website.
Pachacuti is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Pachacuti may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 January 2007.
We may collect the following information:
* name and job title
* contact information including email address
* demographic information such as post code, preferences and interests
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
* Internal record keeping.
* We may use the information to improve our products and services.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Controlling your personal information
* We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We will not use your personal information to send you promotional information about third parties.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
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